Terms & Conditions

Mypalmleaf Private Limited

Operating as: Mynadileaf

CIN: U96906TZ2025PTC035361

Registered Office: 19, Mahakavi Nagar, Irugur, Coimbatore, Tamil Nadu - 641103

Website: www.mynadileaf.com

Email: info@mynadileaf.com

Phone: +91 72779 62669

Last Updated: 25/11/2025

 

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Mypalmleaf Private Limited ("Company", "we", "us", or "our") through our website 

www.mynadileaf.com under the brand name "Mynadileaf". By accessing or using our services, you ("User", "Client", or "you") acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you and the Company under the Indian Contract Act, 1872, and other applicable laws of India.

 

2. ELIGIBILITY

You must meet the following eligibility criteria to use our services:

• You must be at least 18 years of age or the age of majority in your jurisdiction

• You must be legally competent to enter into a binding contract

• You must provide accurate and complete information during booking

• If you are booking on behalf of a minor or another person, you confirm that you have the legal authority to do so and accept full responsibility

 

3. SERVICES DESCRIPTION

3.1 Nature of Services

Mynadileaf provides online palm leaf readings (Nadi readings) and spiritual services. These services are delivered remotely via Zoom video conferencing platform. The services include:

• Palm leaf bundle identification based on your thumbprint

• Reading and interpretation of your specific palm leaf

• Spiritual guidance based on the palm leaf content

• Video recording of the session provided for download

3.2 Service Language

Services are primarily conducted in English. Other Indian languages may be available upon request but are not guaranteed. Language availability will be confirmed at the time of booking.

3.3 Session Duration

Reading sessions typically last between 30 to 150 minutes depending on the complexity of the reading and the content found in your palm leaf. The exact duration cannot be guaranteed as it depends on various factors including palm leaf identification time and reading content.

 

4. BOOKING AND PAYMENT PROCESS

4.1 Booking Steps

The booking process consists of the following steps:

1. Book the reading through our website www.mynadileaf.com

2. Make payment online via UPI or other available payment methods

3. Submit a clear photograph of your thumbprint (right thumb for males, left thumb for females) as required for palm leaf bundle identification

4. Select and book a suitable appointment time from the available calendar

4.2 Payment Terms

All payments must be made in full at the time of booking. We accept payment through UPI and other payment methods as displayed on our website. All prices are in Indian Rupees (INR) and include applicable taxes.

Payment receipt will be provided via email upon successful transaction completion.

4.3 Thumbprint Submission

You must provide a clear, high-resolution photograph of your thumbprint to enable palm leaf bundle identification. The thumbprint image must be:

• Clear and in focus

• Well-lit and showing complete thumbprint details

• In a digital format (JPEG, PNG, or similar)

• Right thumb for male clients, left thumb for female clients

Failure to provide a clear thumbprint may delay the palm leaf identification process.

 

5. APPOINTMENT SCHEDULING AND RESCHEDULING

5.1 Appointment Booking

Appointments can be scheduled through our online calendar system. Available time slots are displayed in Indian Standard Time (IST). Our business hours are Monday to Friday, 9:00 AM to 5:00 PM IST, except on public holidays.

5.2 Rescheduling Policy

You may reschedule your appointment subject to the following conditions:

• First Rescheduling: You may reschedule once free of charge if the request is made at least 72 hours (3 days) before the scheduled appointment time

• Late Rescheduling: If you request to reschedule less than 72 hours before the appointment, a rescheduling fee of ₹2,500 will apply

• Multiple Rescheduling: Any rescheduling request after the first one will incur a fee of ₹2,500, regardless of timing

5.3 No-Show Policy

If you fail to attend your scheduled appointment without prior notice ("no-show"), a rescheduling fee of ₹3,000 will be charged to book a new appointment. No refund will be provided for missed appointments.

5.4 Reader Absence

In the rare event that the reader cannot attend the scheduled appointment, we will reschedule your session at no additional charge at your earliest convenience. You will be notified as soon as possible of any such changes.

 

6. TECHNICAL REQUIREMENTS

To participate in our online sessions, you must have:

• A stable internet connection with minimum speed of 2 Mbps

• Zoom application installed on your device

• A device with camera and microphone capabilities

• Active video connection: Your camera must remain on throughout the session

• A quiet, private space for the duration of the session

The Company is not responsible for technical difficulties on your end, including but not limited to internet connectivity issues, device malfunctions, or power outages. No refunds will be provided for sessions disrupted by client-side technical issues.

 

7. REFUND AND CANCELLATION POLICY

7.1 General Policy

All sales are final. No refunds will be provided except as explicitly stated in Section 7.2 below.

7.2 Palm Leaf Not Found - Refund Eligibility

A full refund will be provided 

only if your specific palm leaf cannot be found after a maximum of 3 (three) identification appointment attempts. Each attempt involves reviewing palm leaf bundles to locate your specific leaf.

7.3 No Refund Scenarios

No refund will be provided in the following circumstances:

• After the palm leaf has been successfully found and the reading has commenced

• Client cancellation after palm leaf identification

• Client dissatisfaction with reading content or predictions

• Missed appointments or no-shows

• Technical issues on the client's side

• Partial session completion

• Requests for different readers

7.4 Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method used during booking. Processing time may vary depending on your bank or payment provider.

 

8. SESSION RECORDING POLICY

8.1 Company Recording

All sessions are recorded by the Company for quality assurance and to provide you with a copy of your reading. By booking a session, you consent to this recording.

8.2 Recording Delivery

The video recording of your session will be made available to you via a secure download link within 48 hours after the session completion. The download link will remain active for 14 days from the date of delivery.

8.3 Client Recording

You are not permitted to record the session independently. The recording provided by the Company through the download link is the only authorized recording of the session.

8.4 Usage Restrictions

The recording provided is for your personal use only. You may not:

• Share, distribute, or publish the recording publicly

• Use the recording for commercial purposes

• Edit or modify the recording content

• Transfer the recording to third parties without written consent from the Company

 

9. PRIVACY AND DATA PROTECTION

9.1 Data Collection

We collect and process the following information:

• Personal details (name, email, phone number)

• Biometric data (thumbprint photographs)

• Payment information

• Session recordings and related content

9.2 Data Usage

Your data is used solely for:

• Palm leaf identification and reading services

• Communication regarding your appointments

• Processing payments

• Providing recordings and follow-up support

9.3 Data Storage and Retention

• Thumbprint Images: Stored for 30 days and then permanently deleted

• Session Recordings: Stored until you request deletion or as per our data retention policy

• Other Personal Data: Retained as required for business operations and legal compliance

9.4 Data Storage Location

Your data is stored on secure servers located in India and abroad. We implement appropriate technical and organizational measures to protect your personal information.

9.5 Data Access

Access to your personal data is limited to authorized Mynadileaf staff members who require such access to provide our services.

9.6 Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (subject to legal retention requirements)

• Withdraw consent for data processing

To exercise these rights, please contact our Grievance Officer (details in Section 19).

9.7 Compliance

Our data processing practices comply with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

 

10. IMPORTANT DISCLAIMERS

10.1 Nature of Services

Palm leaf readings (Nadi readings) are ancient spiritual practices. The services provided by Mynadileaf are for spiritual guidance and informational purposes only. The readings are based on traditional interpretations of palm leaf manuscripts.

10.2 No Guarantee of Accuracy

IMPORTANT: While we believe in the authenticity and value of Nadi readings, we 

do not guarantee that predictions or information contained in the readings will be accurate, complete, or will come true. The Company is not responsible for the content of the readings.

10.3 Personal Responsibility

You take full responsibility for your own life decisions. The information provided in the readings should not be considered as advice for making major life decisions. You should consult with qualified professionals (legal, financial, medical, etc.) before making significant decisions based on the reading content.

10.4 Not a Substitute for Professional Services

Our services are 

NOT a substitute for professional medical, legal, financial, or psychological advice. If you have medical, legal, financial, or mental health concerns, please consult with appropriate qualified professionals.

10.5 Individual Results

Each reading is unique to the individual. Results, experiences, and interpretations may vary significantly between clients. Past results or testimonials do not guarantee similar outcomes for you.

 

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services

• Our total liability for any claim arising from these Terms or the services shall not exceed the amount you paid for the specific service giving rise to the claim

• The Company is not liable for any decisions, actions, or outcomes resulting from your interpretation or application of the reading content

• The Company is not responsible for technical failures, internet connectivity issues, or third-party service disruptions (including Zoom platform issues)

 

12. USER CONDUCT AND PROHIBITED ACTIVITIES

During sessions and while using our services, you agree to:

• Treat our staff and readers with respect and courtesy

• Maintain appropriate behavior and language

• Keep your camera on throughout the session as required

• Not make unauthorized recordings of the session

You shall NOT:

• Engage in abusive, threatening, or harassing behavior

• Make false or fraudulent bookings

• Share login credentials or allow unauthorized persons to attend sessions

• Attempt to manipulate, disrupt, or interfere with our services

• Use our services for any illegal or unauthorized purpose

We reserve the right to terminate services immediately without refund if you violate these conduct requirements.

 

13. READER ASSIGNMENT

Readers are assigned based on availability and expertise. 

You cannot request a different reader. The Company maintains sole discretion in reader assignments to ensure service quality and availability.

 

14. INTELLECTUAL PROPERTY RIGHTS

All content, materials, and intellectual property on our website and in our services, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to Mypalmleaf Private Limited and are protected by Indian and international copyright and trademark laws.

The recordings provided to you are for personal use only. All ownership rights remain with the Company. You may not reproduce, distribute, or create derivative works without our express written permission.

 

15. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, epidemics, pandemics)

• Government restrictions or regulations

• Power outages or telecommunications failures

• Internet service provider failures

• Third-party service interruptions (including Zoom platform outages)

In such circumstances, we will make reasonable efforts to reschedule affected appointments.

 

16. MODIFICATION OF TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the beginning of these Terms will reflect the most recent revision. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically for any updates. For material changes, we will make reasonable efforts to notify you via email.

 

17. COMMUNICATION

By using our services, you consent to receive communications from us via:

• Email to the address you provided

• SMS or WhatsApp to the phone number you provided

• Notifications through our website

These communications may include appointment confirmations, reminders, service updates, and administrative messages. We will respond to customer inquiries within 48 hours during business days.

 

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or the services shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

18.2 Dispute Resolution

In the event of any dispute arising from these Terms or the services:

1. You agree to first attempt to resolve the dispute informally by contacting our Grievance Officer

2. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies

3. All legal proceedings shall be conducted in English or Tamil, at the courts in Coimbatore, Tamil Nadu

 

19. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address your complaints or concerns.

Grievance Officer Details:

Name: Jayshee Bhatia

Email: info@mynadileaf.com

Phone: +91 72779 62669

Response Time: Within 72 hours of receiving your complaint

You may contact the Grievance Officer for any complaints regarding:

• Service quality or delivery issues

• Privacy concerns or data protection matters

• Billing or payment disputes

• Technical difficulties

• Any other concerns related to our services

 

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect.

 

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Mypalmleaf Private Limited regarding your use of our services and supersede all prior agreements, understandings, and communications, whether written or oral.

 

22. WAIVER

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

 

23. ASSIGNMENT

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms and our rights and obligations hereunder to any third party without your consent in connection with a merger, acquisition, reorganization, or sale of assets.

 

24. CONTACT INFORMATION

For any questions, concerns, or inquiries regarding these Terms or our services, please contact us:

Mypalmleaf Private Limited

19, Mahakavi Nagar, Irugur

Coimbatore, Tamil Nadu - 641103

India

Email: info@mynadileaf.com

Phone: +91 72779 62669

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM IST (except public holidays)

Website: www.mynadileaf.com

CIN: U96906TZ2025PTC035361

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25. ACKNOWLEDGMENT

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.

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